Document type:*—Por favor, elige una opción—DNICERUCPassport
Are you underage?*YesNo
Claim Type:*—Por favor, elige una opción—claimComplaint
Type of consumption:*—Por favor, elige una opción—ServiceProduct
Claim amount S/:*
Description of the product or service:*
Date of purchase:*
Date of Expiry:*
Claim/complaint detail, as indicated by the client:*
Date of communication of the response:
Detalle:THIS FIELD WILL BE FILLED IN BY THE SUPPLIER WHEN ADDRESSING YOUR COMPLAINT OR CLAIM
(1)Claim: Disagreement related to products and/or services.
(2)Queja: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with the attention to the public.
* The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
*The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the period up to thirty days.
* By signing this document, the customer authorizes to be contacted after the claim has been processed to assess the quality and satisfaction of the claim handling process.
* I declare that I am the owner of the business/company and I accept the content of this form and the veracity of the facts described under Affidavit.